Responsible Gaming — 7u7's Commitment
Gaming should be enjoyable, not stressful. At 7u7, we believe every player has the ability to understand their own situation and make the right decisions. We provide all the tools needed to make those decisions easier.
- Set deposit and loss limits
- Self-exclusion and break options
- Early warnings for problematic behaviour
- 24/7 live chat and email support
- Strict enforcement of the 21+ age requirement
Why is responsible gaming important?
Casino games and sports betting are a popular source of entertainment for many people. But this entertainment stays healthy only when it is planned, kept within limits, and done with an understanding of one's own financial means. 7u7 wants every user to set their own limits and keep gaming a source of enjoyment.
Our Terms and Conditions clearly state that all services at 7u7 are for users aged 21 and above only. Age verification is an integral part of our registration process. There is no opportunity for minors to open an account or take part in any form of betting activity.
Remember: Gambling is entertainment, not a source of income. Placing more bets in an attempt to recover lost money is a risky behaviour that can quickly get out of control.
Under 7u7's Privacy Policy, your personal information and account activity are fully protected. Requests to set responsible gaming limits or activate self-exclusion are processed in complete confidence. People you know will not have access to this information.
We ask every user to set a weekly or monthly budget before they start playing. Going beyond that budget means compromising your own financial security. This limit can be set easily in our system and, once set, remains active on the account.
Keep yourself protected
7u7 provides you with several self-control tools. Contact support via live chat or email to activate them.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. If you try to exceed the limit, the system will automatically block it.
Loss Limit
Decide in advance how much you are willing to lose within a set period. Once that limit is reached, your account will automatically end the session.
Session Time Limit
Set how long you will play in each session. When the time is up, your account will take a break and log you out.
Temporary Break
Put your account on a break for a set number of days — from 24 hours up to 30 days. You will not be able to log in during the break.
Self-Exclusion
If you want to stay away from gaming for a longer period, apply for self-exclusion. Once this feature is active, your account will be effectively closed.
Contact Support
Contact our support team at any time via 24/7 live chat or email. Assistance is available in both Bengali and English.
Warning signs of a problem
Certain behaviours may indicate that betting is becoming a problem. If you notice any of the signs below in yourself, seek help right away.
Urge to chase losses
Placing increasingly larger bets to recover losses after each loss is a major warning sign.
Spending more time than planned
You thought you would play for an hour, but found that several hours had passed — this is a signal.
Spending beyond your budget
Betting with money set aside for essential expenses or dipping into savings leads to growing financial pressure.
Hiding it from family and friends
Keeping your gambling hidden from loved ones can be a sign of mental stress and isolation.
Restlessness when not playing
If you feel irritable or uneasy when you cannot play, this is a sign of dependence.
Social withdrawal
A tendency to pull away from family, friends, or work because of gambling is a cause for concern.
Betting with borrowed money
Borrowing from others or taking on debt to place bets can deepen financial trouble quickly.
Concentration and sleep problems
If thoughts about betting are breaking your focus or your sleep is reducing, it is affecting your health.
7u7's Commitment
We ensure that our platform remains a safe and responsible environment at all times. The well-being of every user is our highest priority.
Where can you find help?
If you are struggling, do not carry it alone — reach out. Seeking help at the right time is not a weakness; it is a courageous decision.
7u7 Live Chat Support
Our support team is available 24 hours a day, 7 days a week via live chat, in both Bengali and English. Self-exclusion or limit-setting requests can be made directly here.
Contact by Email
Reach our support team by email. All requests related to responsible gaming are handled with appropriate care. Email address: [email protected]
Family and Trusted People
Talk to a close family member or a trusted friend. An open conversation with someone you trust is often the first and most effective step.
Professional Counselling
Consult a mental health specialist or counsellor. Mental health services in Bangladesh are now much more accessible — specialist support is available at hospitals, clinics, or through online consultations.
Community Support Groups
Many organisations provide group-based support for people recovering from gambling addiction. Hearing from others who have faced the same problem can strengthen your resolve.
Our FAQ section has more detailed questions and answers on responsible gaming, the self-exclusion process, and account breaks. If anything is unclear, our support team is available to help directly.
What parents can do
All activity on 7u7 is strictly for users aged 21 and above. Even so, parents who are aware of younger family members using the internet at home can take a few additional steps.
- Keep your account password away from minors on your device and turn off autofill.
- Use child protection software or browser filters that block underage users from accessing betting sites.
- Have an open conversation with your children about online safety and the risks of gambling.
- If you suspect that a minor you know is using our platform, notify 7u7 support immediately.