7u7's Privacy Policy

This privacy policy ("Policy") applies to 7u7's website and related services. When you register, log in, or use our services in any other way, the terms of this policy automatically apply to you.

Using this platform means you consent to the processing of your information under the terms described in this policy. To learn about the detailed terms of using our services, please read our Terms and Conditions page, which contains all the general rules governing use of the platform.

This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh and applies only to 7u7's own services — not to third-party websites or apps.

7u7 collects various types of information as needed to provide its services. This information can be broadly divided into two categories:

2.1 Personally Identifiable Information

• Full name and date of birth (required for age verification)
• Mobile number and email address
• Current address (including division, district, and upazila)
• National ID or passport number (for identity verification purposes)
• Bank account or mobile banking number (for bKash, Nagad, Rocket, or bank transfers)

2.2 Usage Information

• Login time, IP address, and browser/device type
• Deposit and withdrawal history
• Game play history, betting type, and amounts
• Bonus claim and usage records
• Details of communications with customer support

7u7 collects information through the following methods:

• Registration form: Information provided when creating an account, such as name, mobile number, and password.
• Identity verification process: Documents uploaded as part of KYC (Know Your Customer) verification.
• Financial transactions: Payment method information provided during deposits or withdrawals.
• Automatic collection: Information obtained through cookies, log files, and analytics tools while using the website or app.
• Support communications: Content of messages sent via live chat or email.

Collected information is used only for the following purposes:

7u7 never sells your personal information to third parties for marketing purposes. Responsible gaming while using the site is very important to us. You can read our Responsible Gaming Guidelines for more details, which include advice on building safe gaming habits.

7u7 does not share your personal information with third parties except in specific circumstances. Information may be disclosed in the following cases:

5.1 Service Provider Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and game suppliers. These partners' data protection standards are consistent with 7u7's own standards.

5.2 Legal Obligations

Information may be disclosed to authorities in cases of court orders, government directives, or applicable legal requirements. In such situations, every effort will be made to notify you as much as possible.

5.3 Fraud and Security Investigations

Information may be shared with the relevant authorities in cases of suspicious account activity, money laundering, or bonus fraud.

7u7's website and app use various types of cookies and tracking technology. These help improve your browsing experience and maintain service quality.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. The site does not function properly without these.
• Functional cookies: Remember language preferences, login details, and save personalised settings.
• Analytics cookies: Used to understand which pages of the site are visited most. This information helps improve services.

You can disable cookies at any time from your browser settings, but doing so may cause some services to not work properly.

Protecting your information is one of 7u7's top priorities. The following technical and administrative measures have been put in place for this purpose:

7.1 Technical Safeguards

• Data transmission secured through SSL (Secure Socket Layer) encryption
• Passwords stored using hashing — no staff member can view passwords directly
• OTP-based two-step verification process
• Regular security audits and vulnerability assessments
• Data backup and disaster recovery plan

7.2 Data Retention Period

All data is stored while the account is active. Even after closing an account, financial transaction records may be retained for a specified period due to legal obligations. Data is securely deleted once it is no longer needed.

Every registered user at 7u7 has the following rights regarding their personal information:

• Right to access: The right to know what information we hold about your account and to request a copy of it.
• Right to correction: The right to contact the support team to correct incorrect or outdated information.
• Right to deletion: The right to request deletion of personal information after closing an account — applicable to information not subject to legal obligations.
• Right to restrict processing: The right to request that processing of information for specific purposes be paused.
• Right to withdraw consent: The right to opt out of marketing communications at any time.
• Right to file a complaint: The right to submit a complaint to 7u7's support team if you have any concerns about how your information is processed.

To exercise these rights or to find out more, visit our Frequently Asked Questions page for general queries, where answers to common questions about accounts and information are provided.

7u7's platform includes services linked to game providers (such as PG Soft, Pragmatic Play, JILI, Evolution) and payment providers. These third parties have their own privacy policies and their data processing is governed by their own policies.

7u7 is not responsible for the data protection practices of third parties. However, any service provider connected to our platform is required to commit to maintaining our standards.

Information shared with game software providers is used solely for game operation and RTP verification — not for marketing purposes.

7u7 reserves the right to change this privacy policy as needed. When changes are made, the following steps will be taken:

• The "Last updated" date at the top of the page will be changed.
• For significant changes, registered users will be notified by email or mobile.
• Continuing to use the platform after the updated policy takes effect will be considered as your consent to the new policy.
• For major changes, at least 30 days' notice will be given before they take effect.

To find out more about 7u7, such as company information and policies, visit our About Us page.

If you have any questions, requests or complaints about this Privacy Policy, please contact our support team. 7u7's support team is available 24 hours a day, 7 days a week in both Bengali and English.